Tuesday, October 28, 2014

Check Your E-ZPass Agreement

The terms and conditions have changed.

Virginia E-Zpass, the company that manages the electronic tolling system for the tunnels, added another item to its eye wrenching agreement.

The additional item – 13th, by the way – is called Account Inactivity. The new agreement with the additional language went into effect Oct. 1.

The revised agreement follows criticism by Va. Secretary of Transportation of Transportation Aubrey Layne about the billing practices of Elizabeth River Crossings, a consortium of construction and financial conglomerates, Skanska and Macquerie.

The consortium is overhauling the Downtown Tunnel, installing a second tube at the Mid-Town Tunnel beneath the Elizabeth River between Norfolk and Portsmouth and extending the Martin Luther King Freeway from the Mid-Town Tunnel to Interstate-264.

Is there a correlation between Layne's remarks and a revised agreement? You decide, readers. 

Here's the language, in italics, inserted into the agreement, which did not exist in an earlier version.

Users who do not use their account for toll payment for period of six months may be subject to account closure.

In other words, the decision to close your account is not your decision. It is the decision of someone else. That someone else could be Elizabeth River Crossings LLC, Virginia E-ZPass or the Virginia Dept. of Transportation, or perhaps all three. But which one will decide is for you to guess or to attempt to find out. Did someone once say that this deal was transparent to The Public?

Users who fail to return their transponders shall be subject to the lost/stolen fee and further collection procedures and legal action by the Commonwealth of Virginia to collect any outstanding balance.

The costs to you, if you don't obey the rules, is $10 for a standard transponder and $20 for a flex transponder. If you don't pay, the bills will be sent to a debt collector (more money) and possible legal action by your government (even more money). So, your government, funded by you, the tax payer, will prosecute you for fees and for a lost or stolen transponder for a consortium of private companies headquartered in other countries. 

Any unclaimed balance will be treated as unclaimed property in accordance with the laws of the Commonwealth of Virginia.

In other words, neither ERC nor Virginia E-Zpass nor the Virginia Dept. of Transportation will make any effort to find you and send you your money. Nor does the agreement spell out how long you have to retrieve your money. Seven months? A year?

Yes, the terms and conditions of the agreement can be changed by the E-Zpass Center at any time, presumably at the command of ERC or the Commonwealth of Virginia. You are supposed to receive a written notice either by email or by mail and the E-Zpass User “shall be deemed to have received notice 10 days after the notice is emailed or deposited with the United States Postal Service.”

These are the rules, laid down by lawyers and corporate Mandarins and sanctified by our government. 

I'm still waiting for my notice.






1 comment:

  1. Disgusting. They make it not worth it. What if you only travel once a year? You'll go past a tool booth with an inactive pass.. you can't back up if it doesn't work, so you're getting charged for toll violation. I guess you're getting billed for not returning the transponder (which you didn't even know was inactive).

    And if you don't use one of these, you're stuck in the other lines, which sometimes get backed up for up to an hour ADDITIONAL of your time wasted. Even 'communist' China doesn't abuse travelers this bad.

    Bull shit!

    ReplyDelete

Comment

Comment Box is loading comments...